Question 1

What is WEquip?

Accepted Answer

WEquip is a US peer-to-peer rental marketplace where you can rent equipment, venues, vehicles, and services from vetted owners in your community — or earn money listing the gear, spaces, and skills you already own.

Question 2

How does WEquip work?

Accepted Answer

Browse listings by category or location, pick your dates, and submit a booking request. The owner has up to 72 hours to accept. Once accepted, payment is captured, you coordinate pickup or delivery in the WEquip messages, use the item, and return it. Both sides leave a review.

Question 3

Where is WEquip available?

Accepted Answer

WEquip operates across the United States. Listing availability varies by market — owners set their own pickup, delivery, and service radius on each listing.

Question 4

Is there a fee to sign up or list?

Accepted Answer

No. Creating an account and posting listings is free. WEquip only earns when a booking is completed.

Question 5

Do you have a mobile app?

Accepted Answer

Not yet. The WEquip site is fully mobile-optimized and works like an app from your phone's browser — add it to your home screen for one-tap access.

Question 6

How do I pay for a rental?

Accepted Answer

All payments run through Stripe, our PCI-compliant payment processor. We accept all major credit and debit cards. WEquip never sees or stores your full card number.

Question 7

When am I charged?

Accepted Answer

Your card is pre-authorized when you submit a booking request. The charge is only captured once the owner accepts. If the owner declines or doesn't respond within 72 hours, the authorization is released automatically.

Question 8

Why do I need to verify my identity?

Accepted Answer

Every renter and owner must complete Stripe Identity verification before booking or listing. It protects both sides of the transaction and is required to use the platform. Stripe handles the ID check directly — WEquip never sees the underlying documents. Learn more about [Stripe Identity](https://stripe.com/identity).

Question 9

How do I get the item?

Accepted Answer

Use the in-app messaging to coordinate with the owner. Most rentals are arranged as owner-pickup, renter-pickup at the owner's location, or a public meeting spot. Some owners offer paid delivery — that option appears on the listing when available.

Question 10

Can I cancel a booking?

Accepted Answer

Yes. Cancellation terms follow our [Cancellation & Refund Policy](/cancellation-refund). The platform service fee is non-refundable once a booking is confirmed; the rental subtotal is refunded according to the policy and any listing-specific terms disclosed at booking.

Question 11

What if the item isn't as described or doesn't show up?

Accepted Answer

Message the owner first through WEquip. If the issue isn't resolved within 72 hours, contact WEquip support via the [Contact page](/contact) before initiating any chargeback. We'll review and, where the owner is at fault, refund the full rental subtotal.

Question 12

Are security deposits required?

Accepted Answer

Only when the owner sets one on a listing. If a deposit is required, it's pre-authorized (not charged) at booking and released after a clean return.

Question 13

Can I extend a rental?

Accepted Answer

Yes, if the owner has availability. Send an extension request through the WEquip messages and the owner can accept it directly in the platform — additional charges are billed automatically.

Question 14

How do I list an item, space, or service?

Accepted Answer

Go to your Dashboard and click "New Listing." Our 9-step wizard walks you through photos, pricing, availability, delivery options, and policies. Every listing is reviewed before going live.

Question 15

How much will I earn?

Accepted Answer

You set the price. You keep **75%** of every completed booking; WEquip retains **25%** to cover payment processing, identity verification, the Owner Guarantee, support, and platform operations.

Question 16

When do I get paid?

Accepted Answer

Payouts are released to your connected Stripe Express account 24 hours after the rental ends, then take 2–5 business days to land in your bank, depending on your bank's processing speed.

Question 17

How is pricing decided?

Accepted Answer

You're in full control. The listing wizard suggests a competitive range based on similar listings in your area — you can accept the suggestion or set your own daily, weekly, monthly, or hourly rate.

Question 18

Can my LLC or company list on WEquip?

Accepted Answer

Yes. You can switch any account to a business account in Settings. Business accounts can issue receipts under your company name and connect a business bank account through Stripe.

Question 19

Do I need insurance to list?

Accepted Answer

Personal items are covered up to the limits described on the [Owner Guarantee](/owner-guarantee) page. For commercial-grade equipment, venues, or vehicles, we recommend maintaining your own commercial liability and property insurance. Renters must sign a liability waiver before pickup.

Question 20

If my item gets damaged or broken, am I covered?

Accepted Answer

Yes — the [WEquip Owner Guarantee](/owner-guarantee) reimburses owners for eligible damage, loss, or theft that occurs during a booked rental period, subject to the terms on that page. File a claim within 72 hours of the rental ending and include photos, the original condition report, and any messages with the renter.

Question 21

What's a liability waiver and who signs it?

Accepted Answer

Every renter electronically signs a liability waiver at checkout. It acknowledges they're responsible for safe use and for the condition of the item until return. Owners can download a signed copy of the waiver from the booking detail page.

Question 22

How are disputes handled?

Accepted Answer

Always try to resolve directly in WEquip messages first. If that fails, open a ticket with WEquip support within 72 hours. Our trust-and-safety team reviews the messages, photos, and booking record and makes a binding decision for purposes of refunds and Owner Guarantee payouts.

Question 23

What fees does WEquip charge?

Accepted Answer

WEquip charges a single 25% service fee per completed booking, split between platform operations and the Owner Guarantee. There are no listing fees, no monthly fees, and no payout fees beyond what Stripe charges.

Question 24

Is sales tax collected?

Accepted Answer

Where required by state or local law, applicable sales or rental tax is added at checkout and remitted by WEquip or the owner depending on the jurisdiction. Tax appears as a separate line on every receipt.

Question 25

Where do I get a receipt or invoice?

Accepted Answer

Receipts are emailed automatically after every transaction. Renters can also re-download any receipt from the booking detail page in their dashboard. Business accounts can pull a year-end summary from Settings → Tax Documents.

Question 26

Will I get a 1099?

Accepted Answer

Owners who earn over the federal reporting threshold in a calendar year receive a 1099-K from Stripe in January of the following year.

Question 27

Do you sell gift cards?

Accepted Answer

Yes — WEquip [Gift Cards](/gift-cards) are delivered by email and can be redeemed against any listing on the platform. Balances never expire.

Question 28

Can WEquip help plan an event?

Accepted Answer

Yes. Submit an inquiry through [Plan an Event](/plan-event) and our concierge team will source venues, equipment, and staff that match your guest count, date, and budget — you receive a single managed quote you can approve in one click.

Question 29

What are Private Groups?

Accepted Answer

[Private Groups](/groups) are vetted membership groups (industry associations, neighborhoods, member clubs) that unlock exclusive listings and member-only pricing. Group admins can invite members and curate the catalog visible to their group.

Question 30

What is try-before-you-buy?

Accepted Answer

On select listings, owners offer the option to apply your rental cost toward purchasing the item. If you decide to buy after the rental, the rental fees you've already paid are credited against the purchase price.

Question 31

How do I reset my password?

Accepted Answer

Use the "Forgot password" link on the sign-in screen. We'll email a secure reset link.

Question 32

How do I delete my account?

Accepted Answer

Go to Settings → Account → Delete Account. Any active bookings must be completed or cancelled first.

Question 33

How do I contact WEquip support?

Accepted Answer

The fastest way is through the [Contact page](/contact). Most messages are answered within one business day.

Frequently Asked Questions

General

Renting

Listing & Earning

Protection, Damage & Disputes

Fees, Taxes & Receipts

Gift Cards, Events & Groups

Try-Before-You-Buy

Account & Support